The standard for IT Support for years has been the “break-fix” approach, which can be time consuming and disruptive to business operations. With the concerns of critical system downtime, the expense and disruption it causes rising as new technologies are adopted, businesses need a solution that is scalable and efficient. As a system integrator we will customize a support plan that is tailored to your environment while meeting the specific needs for your technology management and support. Our support technicians will remotely monitor your network, servers, workstations for system events 24/7. Most issues are resolved remotely without requiring a technician to physically work on the equipment.
LET’S SOLVE IT
We offer remote support to individual home customers. We offer at home PC remote support with different monthly plans. Whether you want to pay-as-you-go, or sign a short-term plan, we have the plan for you. Get your computer fixed in real-time at your convenience any day, night, weekday, or weekend. Receive the benefits of having a virtual computer helpdesk at your fingertips. Follow as our remote technician troubleshoots your problem, or go about your business while the problem is resolved. All it takes is to have an active internet connection to receive remote support in real-time, without your computer ever leaving your doorstep anywhere in the world. [/one_half_last]
- Remote Support
TruWatch technical staff can remotely solve most of the common PC problems such as:
- Blue screen of death (BSOD)
- Virus and spyware outbreak
- Windows errors at start-up or during computer use
- Other software problems
- Ability to access workstations from home
- Minimal effort on your part in ensuring IT security and business continuity
- Instant and accurate alerts to ensure quick resolutions to network and system problems
- Low Cost
- No more break-fix cost
- No long-term commitment
- Discounted long-term plans available
- Service Assurance
- Best in class customer service
- 24×7 real-time measure of your computers’ performance
- Continuous diagnostics without the need of your workstations or servers leaving the office
- Security Patch Management – to make sure all your software are up-to-date and patched to keep remote hackers from exploiting the software you enjoy.
- Managed Antivirus – to ensure that our technicians are able to resolve virus + spyware outbreaks are contained and resolved.
- Hacker Check – to make sure that no one is attempting hack into your computer at work or at home.
- Antivirus + Backup Check – to make sure that your current antivirus is up-to-date with the vendor’s definitions and that your scheduled