Real-Time Server Monitoring is performed by our DeeDoc TruWatch ™ solution, which ensures system uptime and warns of device issues immediately.
- It delivers a small email report to your current system administrator, executive, and other authorized personnel showing that the service has been performed and the results. The report can be delivered either daily or weekly.
- You might also choose to call the customer in the event of a problem being flagged, explain the situation and find out if this is an issue they’d want you to rectify. If so, this work would fall into your existing workflow (ticketing and billing arrangements).